Cookie Policy & Tracking Technologies
NextDoorClinic is committed to transparency in our digital operations. This Cookie Policy explains how we use cookies, local storage, and related web technologies when you access our healthcare directory, book pharmacy appointments, or use our clinic management software.
What Are Cookies & Why Do We Use Them?
Cookies are small text files placed on your computer, tablet, or mobile device when you visit a website. They are widely used by online platforms to authenticate users, protect clinical forms against security threats (such as CSRF attacks), ensure fast page loading speeds, and remember personal preferences (such as your local postcode or search filters).
Under the Privacy and Electronic Communications Regulations (PECR) and the UK Data Protection Act 2018 (UK GDPR), we distinguish between Strictly Necessary (Essential) cookies, which are required for the website to function, and Non-Essential (Functional, Analytics, Marketing) cookies, which require your prior opt-in consent.
Customize Your Cookie Preferences
You can inspect, activate, or withdraw consent for optional functional, analytics, and marketing cookies at any time. Your preferences will be saved immediately.
Cookies Used on NextDoorClinic
The table below lists all authoritative cookies, local storage keys, and their technical purposes across NextDoorClinic:
| Cookie / Key | Category | Provider | Purpose | Expiry |
|---|---|---|---|---|
| ndc_cookie_consent | Essential | NextDoorClinic | Stores user cookie preference choices across visits. | 12 Months |
| next-auth.session-token | Essential | NextAuth | Encrypted JWT token authenticating logged-in patients and clinicians. | 30 Days |
| next-auth.csrf-token | Essential | NextAuth | Protects patient registration and booking forms against cross-site forgery. | Session |
| cross_tab_sync | Essential | NextDoorClinic | Synchronizes session logouts across multi-tab patient sessions. | Session |
| ndc_postcode_pref | Functional | NextDoorClinic | Remembers your last searched UK postcode or city for nearby clinic ranking. | 180 Days |
| _va_metrics | Analytics | Vercel / Next.js | Measures page render latency, web vitals, and technical error rates anonymously. | 30 Days |
How Each Cookie Type Protects & Serves You
Strictly Necessary Cookies
These cookies are vital for the clinical booking engine, SSL encryption, session security, and load balancer routing. You cannot disable these cookies because the website cannot operate safely without them.
Functional Cookies
Enable high-utility conveniences such as remembering your chosen pharmacy location, travel destination vaccine advice filters, and interface theme choices so you do not need to repeatedly re-enter parameters.
Analytics & Performance
Allow us to calculate aggregate visit counts, bounce rates, and navigation paths. This anonymized telemetry guides our engineering team when optimizing clinic search speeds and mobile checkout responsiveness.
Marketing & Campaigns
Measures the reach of public health initiatives (e.g. NHS Pharmacy First campaign engagement and flu jab awareness). We never trade personal medical records or health conditions to behavioral advertising networks.
How to Control Cookies Through Your Browser
In addition to our on-site Cookie Preference Center, most web browsers allow you to control cookies through their built-in settings. You can set your browser to alert you when cookies are set, or block them entirely:
- Google Chrome: Settings → Privacy and security → Cookies and other site data.
- Apple Safari (iOS/macOS): Preferences → Privacy → Manage Website Data / Block all cookies.
- Mozilla Firefox: Options → Privacy & Security → Enhanced Tracking Protection.
- Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies.
Note: Disabling strictly necessary cookies in your browser settings will prevent you from logging in or completing appointment reservations on NextDoorClinic.
Questions & Data Protection Officer Contact
If you have questions about our use of cookies or our data protection practices under UK GDPR, please contact our Data Protection Officer:
NextDoorClinic (100XREVENUE LTD)
Company Number: 17228323
Data Protection Officer: privacy@nextdoorclinic.com
Support Desk: Support@nextdoorclinic.com • 020 3983 2792
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.